ServiceTitan vs. FieldCentral

For 20+ years, HindSite has provided business owners with tools that take on the burdens of their green industry operation - freeing up their time to focus on their success & enjoying the life they've built. FieldCentral, carries on this torch. From the big features you need to the nuances of our industry, you’ll experience a software that finally understands your day & helps you get more done with the team you have.

A large, VC-backed, tech company, ServiceTitan is one of the giants in the space. They do a lot of things, for a lot of service types. In fact, it's their stated goal: "Everything you need, all in one place" for any trade company. This mission is reflected in their largest segments being HVAC, Plumbing, & Electrical. In recent years, they've acquired Aspire for the landscape market, & FieldRoutes for the pest control market.

[{"content":[{"description":"<div style=\"font-size: 20px; line-height: 1.5; text-align: left;\"><span style=\"color: #002b49;\">Having a sophisticated understanding of what makes plumbing and HVAC businesses tic, ServiceTitan has done a great job building their software to fit these businesses. The green industry is inherently seasonal and has different needs. It doesn't make a whole lot of sense trying to fit features built for HVAC processes into your irrigation business (for example). That's why our features are designed specifically for the industry we proudly serve.</span></div>","title":"Claim #1: Designed specifically to help service businesses grow. "},{"description":"<div style=\"font-size: 20px; line-height: 1.5;\"><span style=\"color: #002b49;\">This is great for larger businesses with complex problems. If you're a small-medium business (1-20 crews) it'll likely be more than you need. Trying to fit oversized software into a lean operation typically results in overwhelming the users and business as well as frustrating the owner because you're paying for irrelevant features you'll never use.</span></div>","title":"Claim #2: Everything you need, all in one place."},{"description":"<div style=\"font-size: 20px; line-height: 1.5;\"><span style=\"color: #002b49;\">We agree. Software can have an incredible impact on your business. The good news is that our clients say the same thing. This means no secret sauce but rather a dedicated platform built for your industry at a third of the cost.</span></div>","title":"Claim #3: 15% YoY Growth"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Alternate Comment","type":"REGULAR","unicode":"f27a"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Claims"},{"content":[{"description":"<div style=\"font-size: 20px; line-height: 1.5;\"><span style=\"color: #002b49;\">All in one means a lot of bells and whistles. For those with a sprawling operation that might make a lot of sense. But for the majority of the green industry <em>(and a majority of our clients)</em> that also means paying for a whole lot of features that you don't need. Especially considering many are built for other industries.</span></div>","title":"1. All-In-One Platform"},{"description":"<div style=\"line-height: 1.5;\"><span style=\"font-size: 20px; color: #002b49;\"><strong>Is this something your business does?</strong></span></div>\n<div style=\"line-height: 1.5;\"><span style=\"font-size: 20px; color: #002b49;\"><strong>No:</strong> Then why pay for it? <em>(this is mainly to sell full HVAC replacements)</em></span><br><span style=\"font-size: 20px; color: #002b49;\"><strong>Yes: </strong>Great. Let’s talk about your process & find the workflow you need. </span></div>","title":"2. In-Field Bidding"},{"description":"<div style=\"font-size: 20px; line-height: 1.5;\"><span style=\"color: #002b49;\">Do you need 100s of reports? Or 5 good ones without having to sift through 100s? Or even better, having a dashboard & alerts - providing you with relevant info & data when you need it?</span></div>","title":"3. Reporting"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Plus Square","type":"REGULAR","unicode":"f0fe"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Strengths"},{"content":[{"description":"<div style=\"line-height: 1.5; font-size: 20px;\"><span style=\"color: #002b49;\">Clients who previously used ServiceTitan tell us they have a tough time handling the mass scheduling needed for regular recurring services. They also mentioned they weren't able to route by proximity during the busy season when a lot of calls are coming in and you need to adapt and fit all the work in the day. Instead, they had trucks and techs flailing around their service area.</span></div>","title":"1. Basic Service Routing"},{"description":"<div style=\"line-height: 1.5; font-size: 20px;\"><span style=\"color: #002b49;\">They’ve described irrigators as “outdoor plumbers,” which works well with their background but is something we just don’t believe in. Instead, we believe in a suite of meaningful features built to fit the way irrigators run their business.</span></div>","title":"2. Wonky Green Industry Fit"},{"description":"<div style=\"font-size: 20px; line-height: 1.5;\"><span style=\"color: #002b49;\">If you're looking for big software and don't mind a a big price tag, you've found your fit. But if you want to be more efficient and grow your business we believe FieldCentral can do exactly that for a 1/3 of the price.</span></div>","title":"3. 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Claim #1: Designed specifically to help service businesses grow.

Having a sophisticated understanding of what makes plumbing and HVAC businesses tic, ServiceTitan has done a great job building their software to fit these businesses. The green industry is inherently seasonal and has different needs. It doesn't make a whole lot of sense trying to fit features built for HVAC processes into your irrigation business (for example). That's why our features are designed specifically for the industry we proudly serve.

Claim #2: Everything you need, all in one place.

This is great for larger businesses with complex problems. If you're a small-medium business (1-20 crews) it'll likely be more than you need. Trying to fit oversized software into a lean operation typically results in overwhelming the users and business as well as frustrating the owner because you're paying for irrelevant features you'll never use.

Claim #3: 15% YoY Growth

We agree. Software can have an incredible impact on your business. The good news is that our clients say the same thing. This means no secret sauce but rather a dedicated platform built for your industry at a third of the cost.

1. All-In-One Platform

All in one means a lot of bells and whistles. For those with a sprawling operation that might make a lot of sense. But for the majority of the green industry (and a majority of our clients) that also means paying for a whole lot of features that you don't need. Especially considering many are built for other industries.

2. In-Field Bidding

Is this something your business does?

No: Then why pay for it? (this is mainly to sell full HVAC replacements)
Yes: Great. Let’s talk about your process & find the workflow you need.

3. Reporting

Do you need 100s of reports? Or 5 good ones without having to sift through 100s? Or even better, having a dashboard & alerts - providing you with relevant info & data when you need it?

1. Basic Service Routing

Clients who previously used ServiceTitan tell us they have a tough time handling the mass scheduling needed for regular recurring services. They also mentioned they weren't able to route by proximity during the busy season when a lot of calls are coming in and you need to adapt and fit all the work in the day. Instead, they had trucks and techs flailing around their service area.

2. Wonky Green Industry Fit

They’ve described irrigators as “outdoor plumbers,” which works well with their background but is something we just don’t believe in. Instead, we believe in a suite of meaningful features built to fit the way irrigators run their business.

3. Cost

If you're looking for big software and don't mind a a big price tag, you've found your fit. But if you want to be more efficient and grow your business we believe FieldCentral can do exactly that for a 1/3 of the price.

FieldCentral vs. ServiceTitan